RETURN AND WARRANTY

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RETURN POLICY

All Indivicle products go through fully tests and strict quality control before shipping out. If you're not satisfied with our products, you can return it to claim a replacement or refund with the following limitations:

  • Please contact us within 3 days of delivery to claim for return or refund.
  • Labor and shipping are not refundable. Shipping cost will be borne by the customer.
  • Refund will be processed after the returned items received in original condition.
  • If your package arrives damaged please contact us immediately with photographs clearly showing the circumstance so that we can promptly process for your return or replacement.
  • Please contact Indivicle in advance for any claims for returns. Returns without advanced notification will not be accepted.
INDIVICLE WARRANTY POLICY
 
Indivicle products are designed with aeronautical engineering, top-level material, unique techniques and strict quality control. Should any Indivicle product proved to be defective in materials or workmanship, we will do our absolute best to correct the issue.

Indivicle provides warranty to the original owner for Indivicle manufactured products under the following periods and limitations:

If any manufacturing defect occurs within 90 days of shipping, Indivicle offers free replacement of the defective part and free shipping costs.

If any manufacturing defect occurs after 90 days of shipping, Indivicle is obligated to the replacement of the defective part and shipping costs will be borne by the customer.

For purchases before 2018-10-15:

Carbon frames and forks are warranted to be free of defects in materials and workmanship for a period of 3 years from the date of shipping.

Carbon wheels and rims are warranted to be free of defects in materials and workmanship for a period of 2 years from the date of shipping.

For purchases since 2018-10-15:

Carbon frames, forks, rims and wheels are warranted to be free of defects in materials and workmanship for a period of 3 years from the date of shipping.

All Indivicle products should be registered at Indivicle official website with the serial number. If the products are not registered, a warranty claim cannot be processed.
All warranty claims must be initiated by contacting Indivicle. If the claim is approved to be valid, Indivicle will repair or replace the warranted product.

This warranty becomes effective from the date of shipping.

The following voids your warranty:

  • Normal wear and tear(spokes, nipples, pawls, bearings, etc).
  • Improper assembly or installation.
  • Incorrect or non-existent maintenance.
  • Consequential or incidental damages.
  • Use of brake pads not designed for carbon wheels.
  • Tire pressure exceeds limit (Road 125psi / MTB 65psi).
  • Exceeding the Rider Weight Limit of the products.
  • Modification, defacing or removal of the serial number.
  • Surface finish or cosmetic treatments (anodizing, decals, etc.).
  • Modified, misplaced, misused, melted, or abused Indivicle product is not covered by warranty.

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